Comments on: The UX Fund http://www.teehanlax.com/blog/2006/10/18/the-ux-fund/ Double True! Fri, 19 Mar 2010 22:14:05 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Investing in UX: a stock fund « MM http://www.teehanlax.com/blog/2006/10/18/the-ux-fund/comment-page-1/#comment-102932 Investing in UX: a stock fund « MM Sun, 08 Feb 2009 05:46:27 +0000 http://www.teehanlax.com/blog/?p=122#comment-102932 [...] of customer experience to a new level of financial scrutiny. Earlier this month, they proposed a stock fund comprised of companies that value design and customer experience as a core business dri... (Similar to specialty stock funds such as “socially responsible” or from a certain [...] [...] of customer experience to a new level of financial scrutiny. Earlier this month, they proposed a stock fund comprised of companies that value design and customer experience as a core business dri… (Similar to specialty stock funds such as “socially responsible” or from a certain [...]

]]> By: UX Fund Goes Live: Teehan+Lax Put Their Money Where Their Mouth Is at Experience Planner http://www.teehanlax.com/blog/2006/10/18/the-ux-fund/comment-page-1/#comment-425 UX Fund Goes Live: Teehan+Lax Put Their Money Where Their Mouth Is at Experience Planner Thu, 02 Nov 2006 06:07:55 +0000 http://www.teehanlax.com/blog/?p=122#comment-425 [...] Over the past couple of weeks, Teehan+Lax, a user experience design and consulting firm in Toronto, engaged it’s blog readers in a conversation about which companies are giving great user experiences. The goal of the discussion was to determine which companies might comprise a “UX Fund”. After a couple of posts and a series of comments, Teehan+Lax selected the following companies for inclusion: [...] [...] Over the past couple of weeks, Teehan+Lax, a user experience design and consulting firm in Toronto, engaged it’s blog readers in a conversation about which companies are giving great user experiences. The goal of the discussion was to determine which companies might comprise a “UX Fund”. After a couple of posts and a series of comments, Teehan+Lax selected the following companies for inclusion: [...]

]]> By: UX Fund becomes a reality http://www.teehanlax.com/blog/2006/10/18/the-ux-fund/comment-page-1/#comment-419 UX Fund becomes a reality Wed, 01 Nov 2006 21:35:11 +0000 http://www.teehanlax.com/blog/?p=122#comment-419 [...] The UX Fund [...] [...] The UX Fund [...]

]]> By: Investing in UX: a stock fund at Matt MacQueen http://www.teehanlax.com/blog/2006/10/18/the-ux-fund/comment-page-1/#comment-400 Investing in UX: a stock fund at Matt MacQueen Mon, 30 Oct 2006 03:25:55 +0000 http://www.teehanlax.com/blog/?p=122#comment-400 [...] Teehan + Lax, an interactive strategy and design shop in Toronto, have taken the value of customer experience to a new level of financial scrutiny. Earlier this month, they proposed a stock fund comprised of companies that value design and customer experience as a core business drivers. (Similar to specialty stock funds such as “socially responsible” or from a certain geographic sector.) They say: Hypothesis Companies that deliver a great user experience will see it reflected in their stock price. [...] [...] Teehan + Lax, an interactive strategy and design shop in Toronto, have taken the value of customer experience to a new level of financial scrutiny. Earlier this month, they proposed a stock fund comprised of companies that value design and customer experience as a core business drivers. (Similar to specialty stock funds such as “socially responsible” or from a certain geographic sector.) They say: Hypothesis Companies that deliver a great user experience will see it reflected in their stock price. [...]

]]> By: UX Fund - portfolio update http://www.teehanlax.com/blog/2006/10/18/the-ux-fund/comment-page-1/#comment-381 UX Fund - portfolio update Tue, 24 Oct 2006 15:55:50 +0000 http://www.teehanlax.com/blog/?p=122#comment-381 [...] The UX Fund [...] [...] The UX Fund [...]

]]> By: Putting Your Money Where Your Mouth Is http://www.teehanlax.com/blog/2006/10/18/the-ux-fund/comment-page-1/#comment-378 Putting Your Money Where Your Mouth Is Tue, 24 Oct 2006 12:11:33 +0000 http://www.teehanlax.com/blog/?p=122#comment-378 [...] My favorite Toronto design shop is trying something really bold: Hypothesis: Companies that deliver a great user experience will see it reflected in their stock price. [...] [...] My favorite Toronto design shop is trying something really bold: Hypothesis: Companies that deliver a great user experience will see it reflected in their stock price. [...]

]]> By: Jeremy Bell http://www.teehanlax.com/blog/2006/10/18/the-ux-fund/comment-page-1/#comment-377 Jeremy Bell Mon, 23 Oct 2006 21:56:18 +0000 http://www.teehanlax.com/blog/?p=122#comment-377 Yeah... what he said! :) Yeah… what he said! :)

]]> By: Greg Bolton http://www.teehanlax.com/blog/2006/10/18/the-ux-fund/comment-page-1/#comment-364 Greg Bolton Fri, 20 Oct 2006 19:06:44 +0000 http://www.teehanlax.com/blog/?p=122#comment-364 Scott, allow me to give the devil his due! I'm an owner and bought from a dealer. The overall ownership experience is, for me at least, very good overall. The coffee at the dealership isn't very good, but other than that, no real complaints. The cars show well and they've got lots of good support materials. You also get a few little perks when you join the VW "family". More than anything, though, I think their mothership factory in Wolfsburg makes a pretty impressive statement about how important UX is to them. (http://autospeed.drive.com.au/cms/A_2538/article.html) Will I be a VW owner forever? Maybe, maybe not. But they're definitely a super-legible brand, and a big part of that brand is exceptional UX. Scott, allow me to give the devil his due!

I’m an owner and bought from a dealer. The overall ownership experience is, for me at least, very good overall. The coffee at the dealership isn’t very good, but other than that, no real complaints. The cars show well and they’ve got lots of good support materials. You also get a few little perks when you join the VW “family”.

More than anything, though, I think their mothership factory in Wolfsburg makes a pretty impressive statement about how important UX is to them. (http://autospeed.drive.com.au/cms/A_2538/article.html)

Will I be a VW owner forever? Maybe, maybe not. But they’re definitely a super-legible brand, and a big part of that brand is exceptional UX.

]]> By: Scott Weisbrod http://www.teehanlax.com/blog/2006/10/18/the-ux-fund/comment-page-1/#comment-363 Scott Weisbrod Fri, 20 Oct 2006 17:09:42 +0000 http://www.teehanlax.com/blog/?p=122#comment-363 Jeremy - regarding VW; What's the customer experience like beyond the car and their website? What was the dealership experience like? What was the service experience like? I've never owned one, so I'm playing devil's advocate here more than anything else. Jeremy – regarding VW; What’s the customer experience like beyond the car and their website? What was the dealership experience like? What was the service experience like? I’ve never owned one, so I’m playing devil’s advocate here more than anything else.

]]> By: Jeremy Bell http://www.teehanlax.com/blog/2006/10/18/the-ux-fund/comment-page-1/#comment-362 Jeremy Bell Fri, 20 Oct 2006 16:18:49 +0000 http://www.teehanlax.com/blog/?p=122#comment-362 Not that I have an overwhelming need to justify it's place on the list, or the fact that I'm an owner myself, but if you owned a VW you'd understand. Sure, their price no longer makes them "the people's car", and yeah the latest models look more like Toyota's... but I have to give them some credit. Their vehicles are entirely designed around the user experience, and it's clear when you take at the fit, finish, and attention to detail. The materials used in the dash, the stitching in the seats, the little button on the steering wheel that turns the lights on and off, the inset rails for the roof rack... Beyond that, I think their website is pretty solid, and they really stepped up with the vwfeatures.com. They totally belong on the list. Not that I have an overwhelming need to justify it’s place on the list, or the fact that I’m an owner myself, but if you owned a VW you’d understand. Sure, their price no longer makes them “the people’s car”, and yeah the latest models look more like Toyota’s… but I have to give them some credit. Their vehicles are entirely designed around the user experience, and it’s clear when you take at the fit, finish, and attention to detail. The materials used in the dash, the stitching in the seats, the little button on the steering wheel that turns the lights on and off, the inset rails for the roof rack…

Beyond that, I think their website is pretty solid, and they really stepped up with the vwfeatures.com. They totally belong on the list.

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